99000 Privacy Policy — How We Protect Your Data
This Privacy Policy explains how the 99000 platform collects, uses, stores, and protects the personal information of users in Malaysia. By registering for or using our services, you agree to the data protection practices described in this document. Please read it carefully before using the platform.
Last updated: January 2026. This policy applies to all registered users of the 99000 platform.
Information We Collect from You
When you register and use the 99000 platform, we collect several categories of information to ensure our services run smoothly, securely, and in line with your needs as a Malaysian user.
Account Information
This includes your full name, Malaysian phone number, email address, date of birth, and the password you provided during registration. This information is required to create and manage your account.
Device & Browser Information
We collect technical information including device type, operating system, browser type, IP address, and language settings. This information is used to optimise the user experience and detect unauthorised access.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we retain relevant bank account details, e-wallet information (such as TNG), and transaction records. Full card numbers are never stored on the platform — only the information necessary for processing is kept in access-controlled systems.
Usage Data
We log in-platform activity such as games accessed, session duration, betting history, and account actions. This data is used for internal analysis to improve the platform and detect suspicious activity.
How This Information Is Used
Managing accounts, processing MYR deposits and withdrawals, verifying user identity, and ensuring secure access to all 99000 services.
Detecting and preventing fraudulent activity, money laundering, and unauthorised access through monitoring of usage data and transactions.
Sending important account-related notifications, service updates, promotional information (where you have given consent), and customer support responses.
Analysing usage patterns to improve the interface, expand popular game categories, and ensure the platform performs optimally on Malaysian mobile devices.
Cookies, Tracking & Your Choices
The 99000 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The following are the types of cookies we use:
Essential Cookies
These cookies are required for core platform operations such as maintaining your login session, saving language preferences, and securing your connection. Without them, the platform may not function properly.
Analytics Cookies
We use internal analytics data to understand how users interact with the platform. This helps us identify technical issues and improve interface design, especially for mobile users.
Cookie Control Options
You can manage cookies through your browser settings. However, disabling certain cookies may affect platform functionality. Continued use of the 99000 platform after a cookie notice is displayed will be considered consent to the use of essential cookies.
Data Storage, Security & Third-Party Sharing
How Your Data is Stored
All 99000 user data is stored on servers protected with industry-standard encryption. Access to data is restricted to authorised personnel only and is continuously monitored. Data is retained for as long as your account remains active and for any period required by legal and operational obligations.
When an account is closed at the user's request, data that is no longer required for legal purposes or dispute resolution will be deleted within the timeframe set by the platform's internal policy.
Sharing with Third Parties
99000 does not sell or rent users' personal information to third parties for marketing purposes. However, we may share data with a limited number of third parties in the following circumstances:
- Payment providers and financial services that process your MYR transactions.
- Game providers that supply content within the platform.
- Regulatory authorities or law enforcement agencies when required under Malaysian law.
- Internal technical service providers (such as infrastructure support) who are bound by strict confidentiality agreements.
Your Rights as a User — Access, Correction & Erasure
As a 99000 platform user, you have the following rights regarding your personal data in accordance with the Malaysian Personal Data Protection Act:
You may request a copy of the personal data we hold about you at any time.
If your information is inaccurate or out of date, you may request a correction through your account settings or by contacting customer support.
You may request the deletion of your account and personal data, subject to any legal retention requirements.
You may object to the processing of your data for specific purposes such as promotional communications.
In certain cases, you may request your data in a portable format.
Contact 99000 customer support via live chat or email at [email protected].
Policy Changes & How to Contact Us
Updates to This Privacy Policy
99000 reserves the right to update this Privacy Policy at any time to reflect changes in platform practices, Malaysian legal requirements, or technological developments. Users will be notified of any significant changes via in-app notifications or their registered email address.
The last updated date is always displayed at the top of this document. Continued use of the 99000 platform after changes are published will be considered acceptance of the updated policy. We encourage users to review this page periodically.
Contact Our Privacy Team
If you have any questions, concerns, or wish to exercise your privacy rights, please reach out to us through the following channels:
24/7 support via in-app live chat
For general questions, you may also refer to FAQ ours, covering account security and privacy topics.
Your Data is Safe, Your Platform is Trusted
Register for a 99000 account with confidence — we are committed to protecting the privacy of every Malaysian user who trusts this platform.