99000 Responsible Gaming — Enjoy It in Balance
At 99000, we believe the best entertainment is entertainment that brings you peace of mind — not stress. This page contains guides, self-control tools, and support information to help every user in Malaysia enjoy our platform in a healthy, balanced, and responsible way.
Online gaming is for adults aged 18 and above only. If you feel gaming is starting to affect your life, please use the available control tools or contact our support team.
99000's Commitment to Healthy Gaming
99000 is committed to ensuring our platform is used responsibly by all adult users in Malaysia. Beyond providing quality entertainment, we place user wellbeing above all commercial interests.
Online gaming should be one of many ways to have fun — not a way to solve financial problems or cope with emotional stress. We provide a range of tools and resources to help users stay in full control of their gaming habits.
The 99000 support team is trained to assist users who need guidance on responsible gaming. Don't hesitate to reach out to us at any time.
Know the Warning Signs — When It's Time to Take a Break
Spotting early warning signs is the first step to staying in control. Here are some indicators that gaming may be starting to affect your life negatively:
You regularly spend more than planned and keep re-depositing to "chase losses".
You are playing longer than planned and neglecting your daily responsibilities.
Gaming causes emotional stress, guilt, or restlessness when you're not playing.
Time with family, friends, or for work has been significantly reduced due to gaming.
You've started hiding your gaming habits or the amount you've spent from the people close to you.
You are borrowing money or dipping into important savings solely to fund your gaming.
If you recognise two or more of the signs above in yourself, now is the right time to use the self-control tools we provide or talk to someone you trust.
Set Your Limits — You're in Control
One of the most effective ways to game responsibly is to set personal limits before starting a session. 99000 encourages every user to adopt the following strategies:
Daily / Weekly Budget Limit
Decide upfront how much money in MYR you're comfortable spending on entertainment over a given period. Treat this amount as an entertainment cost — like going to the movies or dining out — not an investment. Once you hit that limit, stop without exception.
Session Time Limit
Set an alarm or reminder to mark the end of your gaming session. Playing within a defined time window — for example, no more than an hour per session — helps you avoid long, unplanned sessions. Taking adequate breaks between sessions is important for mental clarity.
Account Deposit Limit
Through your 99000 account settings, you can apply deposit limits on a daily, weekly, or monthly basis. This is a practical tool to help you maintain financial control. Contact our customer support team for help setting these limits.
Self-Exclusion Tools Available to You
Cool-Off Period
If you feel you need a break from the platform, you can request a cooling-off period lasting a few days or weeks. During this time, your account will be temporarily restricted from betting activity, giving you the space to reflect and reset.
Temporary Self-Exclusion
Users who wish to stop completely for a period of time may apply for self-exclusion. This option blocks access to all gaming activities for an extended duration. We will respect this decision without question and will not attempt to persuade you to return.
Permanent Account Closure
For users who decide to stop entirely, permanent account closure is an available option. Once an account is closed for responsible gaming reasons, we will not reactivate it upon future request — this is to protect your long-term wellbeing.
To activate any of the self-control features above, contact the 99000 support team via in-app live chat or email at [email protected]. Requests are processed promptly.
Minor Protection
The 99000 platform is strictly for adults aged 18 and above. We take the responsibility of protecting children and teens seriously, and have put the following measures in place:
- The registration process requires age verification through the information submitted.
- The platform reserves the right to request identity verification documents at any time to confirm a user's age.
- Accounts suspected of being used by minors will be suspended immediately while an investigation is carried out.
- We encourage parents and guardians to use parental control software on devices shared with children.
If you suspect someone underage is using the 99000 platform, please report it to our support team immediately. All reports will be handled seriously and in strict confidence.
Life Balance & Getting Professional Help
Healthy online gaming is a small part of a balanced life — not the centre of it. 99000 encourages users to always prioritise their physical health, mental wellbeing, social relationships, and financial responsibilities over gaming.
A few ways to stay balanced:
- Plan offline activities you enjoy — sports, hobbies, quality time with family.
- Avoid playing when you are feeling stressed, low, or going through financial difficulties.
- Talk to a trusted friend or family member about your gaming habits.
- Review your gaming spend every month and make sure it stays within a comfortable range.
If you or someone you know needs professional help with gambling addiction, we encourage you to seek support from a qualified mental health professional or counsellor in Malaysia. Asking for help is a sign of strength, not weakness.
The 99000 support team is ready to help with information and referrals to appropriate resources. Reach us via email at [email protected] or through in-app live chat, available 24/7.
Responsible Gaming FAQs
Play Smart, Live Well
If you have questions about responsible gaming or want to use any of the self-control tools, the 99000 team is here to help. You don't have to face this alone.